Refund policy

Return & Refund Policy

Last Updated: August 2026

At ZARAH STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

7-Day Return Policy

You may request a return within 7 days from the date you receive your order.

To be eligible for a return, the product must:

Be unused and in its original condition.

Be returned with its original packaging, labels, and accessories (if any).

Not be damaged, altered, or tampered with.

Be accompanied by proof of purchase (Order ID/Invoice).

Non-Returnable Items

Returns or refunds will not be accepted if:

The product has been used or opened.

The product is damaged due to misuse, improper handling, or customer negligence.

The original packaging, labels, or seals are missing.

The return request is made after 7 days of delivery.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review the request and provide an appropriate resolution.

Refund Process

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method or bank account within 7 business days after the returned product is received and verified.

Return Shipping

If the return is due to a damaged, defective, or incorrect product sent by us, the return shipping cost will be borne by ZARAH STORE.

For all other eligible returns, the customer is responsible for the return shipping charges.

If you have any questions regarding returns or refunds, please contact us:

ZARAH STORE
📞 +91 97472 01350
📧 zarahgroupofficial@gmail.com